Frequently Asked Questions
What areas are available for delivery?
Doorbell Dining coordinates deliveries throughout the Monterey Bay, Salinas, Santa Cruz, and South Bay areas. Fresno coming early June.
To see if delivery is available to you, click on Restaurants to see the list of zip codes that we currently service.
What are your delivery hours?
Deliveries can be arranged during the following hours:
Monday thru Friday - 9am-9pm
Saturday & Sunday - 4pm-9pm
How do I place an order?
You can place an order online, through our mobile app or call (831) 373-3333 and one of our customer service representatives will assist you with placing your order.
How long does it take for delivery?
The delivery time varies depending on the time of day and the number of orders. For dinner deliveries, we usually quote between forty-five minutes and one hour. During the lunch period, we offer scheduled deliveries, especially for our catering orders. Deliveries are scheduled on the quarter hour and our window for delivery is within fifteen minutes of the scheduled time. We recommend that catering orders be placed at least one day in advance. If you have last minute or same day requirements, our experienced customer service staff will work with you to do all we can to accommodate you. Doorbell Dining is a restaurant marketing firm that advertises restaurants to the Monterey, Salinas, Santa Cruz and San Jose areas. When engaging our services to arrange for delivery, you are hiring the services of a self-employed contrator.
What is the delivery charge and food order minimum?
Delivery fees start at $4.99 if you are ordering from a restaurant from your own zone. Restaurants outside your immediate area have a slightly higher rate.
There is a $100 minimum food total for breakfast orders and $15 minimum food total for all other orders. All orders over $50 will be subject to a minimum 15% gratuity. A minimum $5 gratuity is requested for all orders under $50
What are my payment options?
Corporate: Cash, Credit Card, Company Check (address on check must match delivery address), House Account and Gift Certificates. Credit Card must be present upon delivery.
Residential/Hotel: Cash, Credit Card, and Gift Certificates.
We accept Visa, MasterCard, American Express, and Discover credit cards. All prices reflect a 4% cash discount. We do not accept personal checks. Credit card must be present upon delivery.
What is the Convenience Fee?
All prices reflect a 4% cash discount. When an order is not paid for with cash, the 4% is added back on the order and is reflected as a Convenience Fee.
Can I order from multiple restaurants?
Yes, you can order from multiple restaurants, but we do require that you meet the $20 minimum order and pay the normal delivery fee for each restaurant.
Can I order from a restaurant outside my delivery zone?
Delivery zones are limited to ensure that your order is delivered in a timely manner and will always arrive hot, fresh and delicious.
Catering or larger orders are placed in advance and may be available for restaurants outside the delivery area for an additional fee.
Please call (831) 373-3333 and a customer service representative will assist you with your request. Doorbell Dining is a restaurant marketing firm that advertises restaurants to the Monterey, Salinas, Santa Cruz and San Jose areas. When engaging our services to arrange for delivery, you are hiring the services of a self-employed contrator.
How do I know that my online order has been placed?
All online orders must be confirmed by phone to ensure accuracy and to secure delivery times before they are processed.
You will receive a confirmation email as soon as your order is placed online and a confirmation phone call within minutes of placing your order.
If you do not get a phone call within 15 minutes of placing the order, call (831) 373-3333 to speak with a manager.
Can I cancel my order?
Orders cannot be canceled once they have been placed with the restaurant.
If you need to cancel or make changes to an advanced order, call (373) 373-3333 and a manager will assist you.
Is gratuity for the driver included in my order?
All orders over $50 will be subject to a minimum 15% gratuity. A minimum $5 gratuity is requested for all orders under $50. Doorbell Dining is a restaurant marketing firm that advertises restaurants to the Monterey, Salinas, Santa Cruz and San Jose areas. When engaging our services to arrange for delivery, you are hiring the services of a self-employed contrator.
Can I sign up for a Corporate House Account?
Corporate House Accounts are available as a convenience for companies who would like to be billed bi-monthly for their orders.
Please contact our accounting department at (373) 373-3333 for more information.
What is the Feed-Back rewards program?
Sign up for our Feed-Back rewards program today. Feed-Back allows you to accumulate points when you use our service. To enroll, simply call and say, "I want to earn Feed-Back points."